Shipping policy
Order Processing
Most orders are processed on the same or next business day. Expect an email within same or next business day to let you know your order is on the way!
Domestic Shipping
Orders are generally shipped within same or next business day. Our standard domestic shipping is 2-7 days with USPS or UPS as a carrier. Flat rate shipping fees below are applied to the weight of the package.
- up to .05 - $4.95 (slippers only)
- 0.5 to 1lb - $6.95
- 1lb - 2lb - $7.95 (most orders)
- 2lb - 3lb - $9.95
- 3lb - 4lb - $10.95
- 4lb - 5lb - $11.95
- Over 5lb - please contact us via website Chat for a carrier calculated quote
Shipping charges are customer's responsibility and are NOT refundable.
US Territories Shipping
In some cases shipping rates may be very expensive. If this is the case we may either apply $5 shipping fee or contact you and provide a carrier calculated quote.
International Shipping
We offer international shipping to any country that our shipping providers carry. Shipping charges, taxes and import duties will be calculated at the checkout. Shipping charges for international orders are customer's responsibility and are NOT refundable.
Refunds, Returns and Exchanges
We accept returns up to 30 days after delivery. If the item is unused and in its original
condition, we will refund the full order amount. We offer a Free Return shipping and will provide a return label with instructions via email.
In the event that your order arrives damaged in any way, please email us as soon as possible at voitech.ecommerce@gmail.com or through our website Chat. Please have your order number and a photo of the item’s condition handy. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.